> Terms of Sales

Terms of Sales

PREAMBLE

These terms of sale are concluded between the company / company SA van de Catseyn Close Angel, registered under the Charleroi RCS number 172072 Phone: +32 (0) 64 / 217.983 (available between 9 a.m. and 18 p.m. on working days) Mail: info@lingeriecloseangel.com.

Hereinafter referred to as "the seller". And, on the other hand, internet users, major non-commercial individuals, wishing to make a purchase on the Close Angel site available at: http://www.lingeriecloseangel.com.

Hereinafter referred to as "user". Any product or service available on the Close Angel website is subject to the current terms of sales. The parties agree that their relations will be exclusively governed by this contract, to the exclusion of any other condition.

Any duly validated order on the site Close Angel implies the total and without any reserve adherence to the present terms of sale and, possibly, to the particular conditions or specific to one or more products, services or orders. If a condition were to fail, it would be considered to be governed in accordance with the rules in the area of distance selling companies which have headquarters in Belgium. The company / firm Close Angel commits to comply with all provisions of the Consumer Code relating to distance selling.

OBJECT

The present terms are intended to define the terms of sale between the seller and the user, from the order to services, through payment and delivery. They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the contracting parties.

ORDER AND AVAILABILITY

The order can be registered on the site only if the user is clearly identified by the entry of his username and password which are strictly personal.

The user declares to be at least 18 years old and to have the legal capacity or to hold a parental authorization allowing him to place an order on the Site.

Any order implies acceptance of prices and description of products available for sale. The user declares to have read and accepted these Terms of Sale before placing your order. Validation of your order is therefore acceptance of these Terms of Sale.

After placing the order, the seller sends an e-mail to the user confirming it. The seller informs of the sending of the articles. The user has the possibility to modify the order until the date of sending of the articles.

  • Note 1: the notion of available stock can not be opposed to the user, it is up to the seller to offer for sale only products he has in stock and remove the products in restocking.

  • Note 2: Can not be the subject of an overtaxed call consumer calls related to:

    • tracking the shipping of the order;
    • the exercise of the right of withdrawal;
    • the implementation of the guarantee.

On the other hand, nothing prohibits e-merchants from charging a specific cost for orders or requests for information that take place before the conclusion of the contract.

DELIVERY

The delivery deadline corresponds to the shipping time indicated on the product sheet plus the transporting time to deliver your order.

Our delivery times are 7 working days from the date of order.

! MISSING INFO! Our delivery rates are:

If the seller is aware of a total delivery time greater than that expected, he will indicate, as soon as he has knowledge, to the user a new reasonable period of time compared to that initially planned.

In any case, no delivery time may exceed 30 days. In case of new delay, it will propose to the user a cancellation of the initial order while waiting for the replenishment of the product.

Any order placed on the site and delivered outside France and, generally, outside the European Union may be subject to taxes and customs duties that are imposed when the package reaches its destination. Customers are responsible for all duties, taxes and custom fees. The seller is not required to check and inform the customers about any applicable customs duties and taxes. We advise the customers to inquire with the competent authorities of his country.

PAYMENT TERMS

The user has the choice to pay for his purchases:

  • by cheque while ordering

    • Payment by cheque is only possible for European cheques drawn on a bank domiciled in France or Monaco. In case of payment by cheque, the depositing is made on receipt of the cheque. The cheque must be made payable to the seller and sent to the address below including a copy of the order summary.

  • Online with credit card:

    • Carte Bleue, Visa, Mastercard, American Express Card.

PRICE

The prices of our products are indicated in euros all taxes included, excluding shipping costs, which will be indicated on the summary page preceding the payment.

The seller reserves the right to change prices at any time but the products will be billed based on rates in effect at the time of order registration. The prices indicated on the site apply for the duration of the time our services are offered online.

RIGHT OF RETRACTION / RETURN / EXCHANGE

In accordance with the Hamon law of March 18, 2014, the user has a period of fourteen (14) days to exercise his right of withdrawal by returning the item (s) ordered to the seller without having to justify reasons or to pay penalties except for the advance of the cost of return based on the lowest shipping rate indicated in our rates and included in the refund. The period of fourteen days runs from the date of receipt of the articles.

All items may be exchanged or refunded except those with a contrary mention, for example items that have been customized at the request of the customer. The request for exchange by the user must occur within 14 days from the date of receipt or withdrawal of the package.

The user has fourteen days from the notification of withdrawal (by mail or mail, indicating the references of his order) to return the package to the seller.

The returned product must be complete, in a packaging allowing the transport without risk and in the same condition as it was sent.

The refund including shipping costs and return costs on the basis of the most advantageous rate offered by this site, will be executed within a maximum period of 14 days or, in the case of an exchange, will be effective after receipt and control of the product by the seller.

A withdrawal / return / exchange form is available at the following address:

http://www.lingeriecloseangel.com

GUARANTEES

All items are subject to a contractual warranty, which does not preclude the legal guarantee provided by articles 1641 and seq of the Civil Code. The user benefits for the articles of a guarantee allowing him to return the defective delivered articles in accordance with articles L 211-4 and seq of the Code of the consumption. The user benefits from a 2 years guarantee of conformity in accordance with the law Hamon of March 18, 2014.

Article L211-4 code of consumption

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

Article L211-5 code of consumption

To be in conformity with the contract, the property must:

  • 1° Be fit for the usual expected use of a similar good and, where appropriate:

    • Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
    • present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

  • 2° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L211-12 code of consumption

Action resulting from defects in conformity lapses after two years from the date of delivery of the article.

Article 1641 Civil Code

The seller is bound to a warranty on account of the latent defects of the thing sold which renders it unfit for the use for which it is intended, or which impair that use that the buyer would not have acquired it, or would have given a lower price if he had known them.

Article 1648 para. 1st civil code

The action resulting from latent defects must be brought by the buyer within a period of two years following the discovery of the defect.

SIGNATURE AND EVIDENCE

Any user of the site who does not have customer account will have to undergo a registration procedure in order to open his customer account. The username and password are confidential data that the customer will not share with third parties. If in doubt about the unauthorized use of the account, the customer must promptly report it to the seller.

In any case, the online provision of the credit card number and the order’s final validation will constitute proof of the whole order in accordance with the provisions of the French law of March 13, 2000 and will cause the sums incurred for the order to become due and payable.

Upon clearance the sale is considered valid and will be completed upon the exchange of merchandise specified on order. However, in case of fraudulent use of his credit card, the customer is invited, upon the finding of such use, to contact the customer service of the seller by calling +32 (0) 479 / 950.540.

RESPONSIBILITY

The Close Angel company undertakes to use his best effort at all stages of the ordering process as well in the relation to the stages subsequent to the order.

Thus the seller undertakes to describe with the greatest accuracy the products sold on the website Close Angel. On the other hand, the seller shall not be held liable if the non-performance of its obligations is attribuable to an unforeseeable and insurmountable fact of a third party to the contract or to a force majeure event as defined by the Belgian case law. Similarly, the seller disclaims liability for any inconvenience or damage caused by the use of the Internet network, namely service interruption, outside intrusion or the presence of computer viruses.

NOMINATIVE DATA

The seller reserves the right to collect the data. The personal data communicated by the user or collected via the operation of the site (through cookies or active x) are intended to ensure the successful completion of deliveries, improve the quality of service and better meet customers’ expectations.

The user consents to the use of these data by the seller, in particular to communicate information about services and promotional offers that may be of interest for him.

If the customers wants to unsubscribe from these offers, he can request it online directly in his account or by email at the address : info@lingeriecloseangel.com (indicating his name, first name, e-mail address and if possible customer reference).

In accordance with the provisions of the Data Protection Act of January 6, 1978, the customer has a right to access and rectify the personal data that concern him, upon simple written request to the customer service of the seller.

Customer data will be kept confidential by the Seller for a period of 2 years from the last visit to the site.

The seller implements all means to ensure the confidentiality and security of data transmitted on the web. As such, the website uses a secure payment type SSL (Secure Socket Layer).

INTELLECTUAL PROPERTY

All elements of the Close Angel site whether visual or sound, including the underlying technology, are protected by copyright, trademarks or patents.

ENTIRETY

In the event that any of the clauses of the present contract would be null and void either due to a change of legislation, regulation or court decision, this would have no effect whatsoever on the validity and the respect of the present terms of sales.

DURATION

These conditions apply for the entire duration of time that services offered by Close Angel are made available online.

PROOF

The computerized databases kept in the computer systems of the company / firm Close Angel and its partners in reasonably secured conditions, will be considered as proof of communications, orders and payments between the parties.

CONSERVATION AND ARCHIVING OF TRANSACTIONS

The archiving of order, forms and invoices is done on reliable and long lasting support in order to provide a true a and long lasting copy in compliance with Article 1348 of the Civil Code.

APPLICABLE LAW AND JURISDICTION

These conditions are subject to French law. The competent court in the event of litigation will be determined that by the place of residence of the defendant or, at the according to the choice of defendant , or the place of effective delivery of the product.

APPENDICES: LEGAL NOTICES OF AN E-COMMERCE SITE

Legal notice of a site published under the tax regime of the micro-enterprise.

EDITOR

The Close Angel website is edited by Michel Van de Catseyn , domicielied at 5Bis rue Balenfer 7130 Binche Hainaut Belgium, subject to the tax regime of the micro-enterprise. Dispensed from RCS registration pursuant to Article L123-1-1 of the French Commercial Code (for self-entrepreneurs).

PUBLICATION DIRECTOR

The editor of the Close Angel site is Michel Van de Catseyn .

The editorial leader of the Close Angel site is Solange Close.

HOST

The Close Angel site is hosted by ADEVO Solutions Sprl , headquartered in Gilly (Belgium). Tel: +32 (0) 71 / 191.403 Mail: info@adevo.be

INTELLECTUAL PROPERTY

The general structure of the Close Angel site, as well as the texts, graphics, images, sounds and videos that compose it, are the property of Close Angel or its partners. Any representation and / or reproduction and / or partial or total exploitation of this site, by any process whatsoever, without the prior written authorization of the company Close Angel or its partners is strictly prohibited and could constitute a infringement within the meaning of articles L 335-2 and following of the Code of the intellectual property.

Close Angel brands are registered trademarks of Close Angel. Any representation and / or reproduction and / or partial or total exploitation of these marks, of any nature whatsoever, is totally prohibited.

COMPUTER LAW AND FREEDOMS

In accordance with the Data Protection Act 78-17 of 6 January 1978, you have a right of opposition (Article 38), modification (Article 39), correction or deletion (Article 40) of your personnal data. You can exercise this right by contacting Close Angel.

  • This right is applied by proving its identity :

    • By post: Close Angel N ° 5Bis rue de Balenfer 7130 Binche Hainaut Belgium.
    • By email: info@lingeriecloseangel.com.

All personal data that is collected is treated with the strictest confidentiality. In particular, Close Angel undertakes to respect the confidentiality of e-mail messages sent by e-mail.

The site also uses a cookie. A cookie is a small file that records information about navigation that can be read on subsequent visits. No personal data is collected.

Legal notice of an e-commerce site registered with the RCS - a company subject to intra-community VAT and identified by an individual VAT identification number.

EDITOR

The Close Angel website is published by SA Van de Catseyn - Close, with a capital of € 84,500, registered in the Trade and Companies Register under number 172072, whose head office is Binche. SA Van de Catseyn -Close is subject to VAT. His individual identification number is 0445934338. Tel: +32 (0) 64 / 217.983 Mail: info@lingeriecloseangel.com.